Dispatch and Delivery

View our holiday dispatch schedule

Standard Delivery - Orders are dispatched on a 2-3 working day service. This service is free on all orders over £40 exc VAT

Next Day Delivery - If available, and upgrade has been chosen at checkout. Next day delivery is an all day service and the delivery day is based on the time and day that order was placed:

  1. Day order is placed If ordered before 5pm If ordered after 5pm
  2. Monday Tuesday Wednesday
  3. Tuesday Wednesday Thursday
  4. Wednesday Thursday Friday
  5. Thursday Friday Monday
  6. Friday Monday Tuesday
  7. Saturday Tuesday Tuesday
  8. Sunday Tuesday Tuesday

 

Deliveries:

For orders under £40 exc VAT there will be a carriage charge of £4.99 for standard delivery. If you require guranteed next working day delivery, this is charged at £7.99 on all orders. Our delivery charges are exc VAT and priced per delivery.

Standard deliveries are made by our own delivery network, our next day service is fulfilled by FedEx and UPS. Oversized and pallets may delivered by a freight carrier.

Your order may also arrive via multiple couriers on the same day. You should have been notified of this by email beforehand, however if you have only received part of your order and are unsure, please feel free to contact us for confirmation. 

All of our deliveries are made via couriers who require a signature to complete delivery however some may accept a written note on the door to leave in a safe place or with a neighbour- please note if this is the case we cannot take responsibility for any lost or stolen items.

All of our deliveries are a door step delivery service, this is for both standard items as well as furniture and special order items.  If you require delivery into the building or to specific rooms or floors, this may be available for furniture and special order items at an added delivery cost. Please contact us to find out more information regarding this.

If you wish for your order to be delivered on a specific day, please notify us before you place your order.

Next working day delivery is available to mainland UK only, orders must be placed by 5pm and is stock dependent and available to the following postcodes: AL, B, BL, BN, BR, BS1-19, BS30-38, CB, CM, CO, CR, CT, CV, CW, DA, DN, DY, E, EC, EN, FY, GL, GU, HA, HD, HR, IP, KT, L, LE, LN, LU, M, ME, MK, N, NG, NN, NR, NW, OL, OX, PE, PO, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SS, ST, SW, SY1-9, TF, TN, TW, UB, W, WA, WC, WD, WN, WR, WS, WV.

 

Highlands, Islands and export:

If you’re having your order delivered to an address in the 'Scottish Highlands, Isle of Wight, Northern Ireland and remote parts of Wales', products marked may take a little longer to arrive even where Next Day Delivery has been requested.

Deliveries to the Northern Ireland, the Isle of Wight and the Scottish Highlands are not classed as UK Mainland and will therefore be subject to an additional delivery charge and extended delivery times. Unfortunately we are unable deliver to the Scottish Islands, the Isle of Man or the Channel Islands.

Please note we cannot process orders for export outside the EU or VAT refunded orders.

 

Office Furniture:

Please allow an additional 7-10 working days for delivery (The Next Day Delivery upgrade will not speed the delivery process up in any way and should not be selected for office furniture products).

All of our deliveries are a door step delivery service, this is for both standard items as well as furniture and special order items.  If you require delivery into the building or to specific rooms or floors, this may be available for furniture and special order items at an added delivery cost. Please contact us to find out more information regarding this.

 

Special Order Items:

Some of our items have an extended lead time. This lead time will be clearly displayed on the product page and can be up to 10 working days if the stock is available. If the product is out of stock the lead time may be longer. If you are unsure whether an item you are looking at is a special order, please feel free to contact us for confirmation. Please note- the Next Day Delivery upgrade will not speed the delivery process up in any way and should not be selected for items showing an extended lead time.

 

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Dispatch and Delivery

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