I have received an item I did not order

If you have received an item that you did not order and are missing an item that you have ordered, this is known as a picking error. In this case you will need to notify us by phone or email within 3 working days of receiving your delivery. Please ensure that you know your order reference, the product code and quantity ordered (or missing) as well as a product code, part number or description of the incorrect item that you have received, to enable us to process the picking error. We are unable to process picking errors outside of the 3 working day window.

We will arrange for replacement items to be sent if applicable within 2 working days. Collection of the incorrect items can take 2-3 working days to be completed.

Rarely you may receive an item that you did not order from us as well as everything that you did order, we ask that you email or call us with your order number and if possible, the product code or part number of the item that has been delivered in error. We shall then arrange collection of this product, this is normally within 2-3 working days of notification.


Help and FAQ
Returning Unwanted, Damaged or Faulty Items
I have received an item I did not order

Special Offers

Sign up for great offers!!

I agree to Terms & Conditions *

OfficeStationery.co.uk's TrustPilot Reviews4.7/5

Trustscore 4.7 | 2065 reviews

Best selling brands
See all 5-star products See all blake products See all fellowes products See all bic products See all avery products See all hp products
  • No.1 for Office Stationery
  • Price Guarantee We aim to consistently be the cheapest
  • Express DeliveryAdditional cost from £2. Order before 5pm
  • FREE Standard Delivery Orders Over £40.00 ex-vat ✤
  • Online Invoices We provide both paper and electronic invoices
  • Your Favorites Your top products on one easy page, making reordering simple
  • Real People Speak to a member our sales team based in the UK

Proud Supplier To NHS Trusts Nationwide

NHS logo
Brother Technology Partner Sustainable Barista-Style Coffee Neomounts Partner Plus+
OfficeStationery.co.uk we are proud to supply:
  1. University of Oxford
  2. UKTV
  3. Police UK
  4. NHS Logo
  5. Barclays
  6. BBC
  7. ITV
    with orders over £48 £40✤
    upto 14 days after purchase
    2065 customer reviews
Call Us Call on 01376 809 140
office stationery
✤ Free standard delivery when ordering eligible items for delivery within Great Britain excluding Highlands and Islands. ©2004 - 2024 OfficeStationery.co.uk All rights reserved , E & OE. Part of the Stationery UK LTD group.