1. Products will be delivered to you on a a one/ two working day basis following the date of order for UK Mainland excluding the Scottish Highlands and Islands.
2. If you wish your order to be delivered on a specific day, please notify us at the time of order.
3. For all orders under £40 there will be a carriage charge of £4.99 ex-vat per delivery.
Shortages and Returns
1. If any item that you have ordered does not arrive however it does show on your delivery documents this is known as a shortage. All shortages must be notified to Stationery UK Ltd by email within 2 working days. Please ensure that you know the product code, delivery note number and quantity ordered (or missing) to enable us to process the shortage.
2. If you wish to return a product because it is damaged on arrival please notify Stationery UK Ltd by email within 2 working days. Again please ensure that you know the product code and delivery note number to enable us to process the return.
3. Standard returns – Please advise us within 14 days if you wish to return any products that you have ordered. Any bespoke or “special” product orders are strictly non returnable.
4. IN ALL RETURN SCENARIOS – THE PRODUCTS MUST BE IN THEIR ORIGINAL PACKAGING, IF THE ORIGINAL PACKAGING IS NOT RETURNED WITH THE GOODS AND IS NOT SUITABLE FOR RE-SALE WE WILL BE UNABLE TO ACCEPT THE RETURN FROM YOU.