Returns & Exchanges
1. If any item that you have ordered does not arrive however it does show on your delivery documents this is known as a shortage. All shortages must be notified to Stationery UK Ltd by email within 2 working days. Please ensure that you know the product code, delivery note number and quantity ordered (or missing) to enable us to process the shortage.
2. If you wish to return a product because it is damaged on arrival please notify Stationery UK Ltd by email within 2 working days. Again please ensure that you know the product code and delivery note number to enable us to process the return.
3. Standard returns – Please advise us within 14 days if you wish to return any products that you have ordered. Any bespoke or “special” product orders are strictly non returnable.
4. Collections of any returns will be made within 7/ 10 working days.
5. Non faulty returns must be arranged and paid for by the customer.
IN ALL RETURN SCENARIOS – THE PRODUCTS MUST BE IN THEIR ORIGINAL PACKAGING, IF THE ORIGINAL PACKAGING IS NOT RETURNED WITH THE GOODS AND IS NOT SUITABLE FOR RE-SALE WE WILL BE UNABLE TO ACCEPT THE RETURN FROM YOU.
Recycle Your Batteries!
Here in the UK we recycle less than three per cent of portable batteries, with over 30,000 tonnes of batteries being discarded every year.
Since February 2010, a new European Directive ruled that all retailers, must provide collection containers for customers to return used portable batteries. The EU Directive states that 25 per cent of all batteries placed on the market must be recycled by 2012, rising to 45 per cent by 2016.
You can recycle any batteries purchased from us by returning them to us at the address below. Failing that most supermarkets, garages & household recycling centres have a free battery recycling service.
Warehouse and dispatch centre :
Augustus Mews
109 High Street
Braintree
Essex
